Contact Mika Micky

Our team typically responds within 1–3 business days. During peak periods or holidays, response times may extend slightly. We read every message and prioritize questions about safety, assembly, and replacement parts.

Yes. We offer replacement straps, mattresses, fitted sheets, and travel bags. Visit our Accessories & Parts page to see what’s available, or contact us if you need help identifying the right part for your bassinet model.

For Amazon order questions — shipping delays, returns, refunds, or damaged shipments — please contact Amazon customer service directly. They manage all fulfillment and can resolve order issues faster than we can. We’re here for product-specific questions once your bassinet arrives.

Absolutely. If you’re stuck on a step or have questions about bassinet setup, email us with your question and we’ll walk you through it. You can also visit our Assembly Instructions page for a full step-by-step guide.

Our Austin location is an administrative office and is not open to the public for showroom visits. All Mika Micky bassinets and parts are available through Amazon. If you need hands-on help or have a specific concern, email us and we’ll find a solution.